Post by account_disabled on Nov 28, 2023 22:11:47 GMT -7
Typically, companies hire customer service professionals who can easily adapt to new technologies, are good with people, and are eager to learn. If they modify the code and software design, that's something extra that works in their favor. However, sometimes taking a different recruiting approach can lead to great results. For example, a customer success executive admitted: Olek can learn basic coding and guide customers through common troubleshooting scenarios.
However, if you don't involve developers in your customer service workflow, your support will Phone Number List be very limited. Granted, this can be tricky because you can't simply hire someone with great skills and mold them into a helpful and empathetic person. However, you can schedule shifts and organize your team in a way that complements each other. For example, certain agents may be better at solving certain cases or working with specific user groups.
By assigning agents with different skills and characteristics within each team and shift, you will provide your customers with a more complete support system. Furthermore, agents can reassign cases to the representative best suited to resolve the customer's issue, as shown in the example below. Another great example is Live Chat Image Source. Its technical support consists of a core team of developers who handle support requests on a rotating basis.
However, if you don't involve developers in your customer service workflow, your support will Phone Number List be very limited. Granted, this can be tricky because you can't simply hire someone with great skills and mold them into a helpful and empathetic person. However, you can schedule shifts and organize your team in a way that complements each other. For example, certain agents may be better at solving certain cases or working with specific user groups.
By assigning agents with different skills and characteristics within each team and shift, you will provide your customers with a more complete support system. Furthermore, agents can reassign cases to the representative best suited to resolve the customer's issue, as shown in the example below. Another great example is Live Chat Image Source. Its technical support consists of a core team of developers who handle support requests on a rotating basis.
